During my time in a call center people would often call for invoices or messages they received. Most of my work there was reading the thing together with them. Nothing more was necessary, I just read alound their itemized invoice that they had received and it would solve their problem.
Click through pop-ups are even worse in this regard. I myself usually just automatically click No before I understand what just happened.
As a developer I like to mess with everything. Currently we are doing an infrastructure migration and I had to do a lot of non-development stuff to make it happen.
Honesly I find it really usefull (but not necessary) to have some understanding of the underying processes of the code I’m working with.