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Usually some excuse about being more accessible from someone that just doesn’t want to leave their own comfort zone - non professionals playing at being professional after coming across our github. See also: complaints about not having an installer download (strictly clone and build)
It has 100% happened before and just never been admitted to. I have both 1st hand dealt with the aftermath and heard from other smaller companies about it. I work at medium sized MSP and disaster recovery is in my wheelhouse.