OP admitted that they at least mildly engaged with the thief, had OP not gone even that far there probably wouldn’t have been a physical confrontation, also OP’s version of events could be biased as well, I’m not accusing OP, I’m just open to the possibility.
So with that said, sure people panic in tense situations, but if they know the policies in place, especially a manager with 20 years on the job, they would probably know that they shouldn’t engage if the policies forbid it, or at least I’d hope they would, managers are supposed to be some of the arbiters of the rules in the workplace.
The problem in these situations is usually the worker’s ego and sense of outrage at the crime, and obviously also the shithead or desperate criminal committing said crime, people have to overcome their ego and outrage and simply not put themselves in harms way, push folks to safety in the back areas, lock yourself in, and call the cops and corporate who ever you’re supposed to call in such situations.
I’m also not talking out of my ass, I’m going off accounts of what my 26 year old daughter has done as an assistant manager at Walgreens in similar circumstances, thankfully she no longer works at Walgreens, as it’s a shit company that does not give AF about their people.
Oh no not the Murlocs!
“Mglrmglmglmgl!!”