They’re talking about the desktop application.

Nah, that would have been a good thing to check though.

The app is saying that it can’t communicated with the device, and the Wifi is working fine, so It seems to be an app issue rather than a device issue. Do you have any insights?

I’ve tried factory resetting the router, and have reinstalled the app several times. I think I’ve gotten, if not to the source, than further down the chain.

1. Port Management requires cloud services, which is why it redirects me to the place where I can enable that.
2. However when I try enabling it, it is “Unable to save settings.”
3. I tried to “Restart entire network” which revealed that it is “Unable to communicate with your network at this time.”

And that’s the core thing I don’t know how to get around. The app can’t actually interact with the network. That explains why restarting the network hasn’t fixed it in the past. I don’t understand how it could be an issue only I have though, since it happens regardless of reinstalling the app.

I have the same app version and my account has “Manager” permissions, which seems like it should be enough by the description.

Are there other types of permission?